Refund policy

Refund Policy

At Zyren, customer satisfaction is our priority. We offer a 30-day refund guarantee on all eligible products.

Refund Eligibility

You may request a refund within 30 days of your purchase if the product is unused, unworn, and in its original condition with all tags and packaging intact.

Non-Refundable Items

The following items are not eligible for refunds: customized or personalized products, items damaged due to misuse, products purchased during final sale events, and items returned after 30 days from the original purchase date.

Refund Process

To initiate a refund, please contact our support team with your order number and reason for return. We will provide you with return instructions. Once we receive and inspect your return, refunds will be processed within 7-10 business days to your original payment method.

Shipping Costs

Refund shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. In such cases, Zyren will cover return shipping expenses.

Exceptions

Certain products, including final sale items and custom orders, are exempt from our standard refund policy. These exceptions will be clearly marked at the time of purchase.